About returns and exchanges

Return and Refund Period:
If you wish to return or exchange an item, please contact our shop through our online support within one week after receiving your item.

Refund for Cash on Delivery Payments: within 7 days after receiving the goods.

Refund for Credit Card Payments: within 7 days after receiving the goods.

Return Shipping: Customers are responsible only for the return shipping cost.

Shipping Conditions

Free shipping worldwide. All shipping costs are borne by the seller. Buyers do not need to pay any shipping fees.

GST, Shipping.

Shipping: Free worldwide shipping. No shipping charges.

GST:
No taxes or additional fees will be charged.

Please return the item to our shop within one week after notifying us.

After receiving the notification, we will immediately provide the buyer with detailed information, including the return address.

Please note: If you contact us or return the item after the above period has expired, we will not accept returns or exchanges regardless of whether the issue is caused by our error or by the customer.

Items That Cannot Be Returned or Exchanged

Items delivered more than one week ago

Used items

Returns or exchanges where the product, packaging, or accessories are damaged or lost during transportation without a product defect

Returns or exchanges where the order and the recipient are different without any product defect

If the Defect Is Due to Our Shop’s Negligence

If the defect is caused by our fault (for example product damage), we will replace the product if available or refund the purchase price if replacement is not possible.

Return Procedure

Return Address:
32 High Street, Bushey, England, WD23 3HL

Return and Exchange Number:
+85265013193

📧 Email: tawniparso44@gmail.com

1. Please contact us within one week after receiving the product by email or phone and provide the following information:

· Name
· Address
· Telephone number
· Email address
· Product name
· Reason for exchange or return
· Order number

2. Our shop will provide instructions for returning the product.

3. Send the product back to our shop.

Please contact us in advance. Returns or exchanges will not be accepted if we are not contacted beforehand.

Please use a shipping method with a tracking number to prevent loss of the item. Please also pack the item carefully and mark fragile items accordingly. If the item arrives damaged without prior notice of the return reason, we cannot process exchanges, returns, or refunds.

4. Once we confirm receipt of the returned product, we will process the exchange or refund.

Convenient Returns

To simplify returns, buyers only need to pay the return shipping cost.

The process is as follows:

1. Please contact us within one week after receiving the product by email or phone and provide the following information:

· Name
· Address
· Telephone number
· Email address
· Product name
· Reason for return
· Order number
(This appears in the order confirmation email you received after placing your order.)

2. Our shop will provide instructions for returning the product.

3. Send the product back to our shop. (In this case, the customer bears the shipping cost.)

Please complete the “Return/Exchange Contact Form” at the end of the purchase confirmation and send it back together with the product.

Please contact us in advance by email or phone. Returns will only be accepted after prior contact.

Please use a shipping method with a verifiable tracking number to avoid loss. Please also carefully package the item and mark fragile items accordingly. If the item arrives without a prior damage notice in the return reason, exchanges, returns, or refunds cannot be processed.

4. Once we confirm receipt of the returned product, we will process your refund.

Changes Requested by Customers

Unfortunately, we cannot accept changes requested by customers.
If you wish to change the size after receiving the product, please return the ordered item and place a new order for the desired product.

Order Cancellation

Since we begin preparing shipment after sending the order confirmation, orders cannot be cancelled or changed afterward. In such cases, the item will be treated as a return.

For Customers Using Cash on Delivery

For cash on delivery orders, payment is made in cash upon receiving the goods.
If the order address and delivery address differ, please confirm this in advance.

Company Information

Company: ULTI MUTT DOG GROOMERS LIMITED
Address: 32 High Street, Bushey, England, WD23 3HL
Website: https://qxbsy.shop/
Incorporated on: 11 December 2019

If you have any questions, please contact us:

📧 Email: tawniparso44@gmail.com
📞 Tel.: +85265013193