Frequently Asked Questions Shipping Frequently Asked Questions
Question 1: How long does delivery take after placing an order?
The delivery time for ordered products consists of the preparation time and the shipping time and is generally about 2 weeks. The preparation time varies depending on the product. Please refer to the product page for more information.
Some items may be shipped as early as the next day.
Orders placed before 12:00 PM on the same day may be shipped the next day.
If you would like to change your delivery method, please contact us.
📧 Email: tawniparso44@gmail.com
📞 Tel.: +85265013193
Question 2: How much are the shipping costs?
Shipping costs: Free nationwide shipping
Question 3: I would like to cancel my order.
If you would like to cancel your order, please contact us by email at:
Question 4: I received a defective product. Can I exchange or return it?
If you receive a defective product, we will process a return or exchange.
Please send an email to tawniparso44@gmail.com including the following information:
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Your name
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Your registered email address
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Order number
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Reason for the request
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A photo clearly showing the defective part
Question 5: Are there cases where returns or exchanges are not possible?
Returns or exchanges are not accepted in the following cases:
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Returns or exchanges requested due to customer preference (color, size, etc.)
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Items shipped more than 7 days ago
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Non-returnable items (lingerie, swimwear, jewelry, etc.)
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Items where product tags or price labels are missing
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Items that do not meet the return conditions
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Missing or damaged packaging, boxes, or accessories
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Items that have been repaired, cleaned, or altered
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Items with odors, stains, or scratches caused by the buyer
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Items not used only for testing purposes
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Partial returns of products or accessories
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Returns made without prior contact
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Returns based solely on product photos or descriptions
Question 6: My order has been shipped but I cannot track it.
The shipping process for products on this website begins at the warehouse.
Once the goods arrive at the distribution center, a tracking number will be assigned and shipping will begin.
Please check again later as it may take some time (e.g., about 3 days) for tracking information to become available.
Question 7: I have not received the email yet.
Since emails may be sent internationally, delivery may sometimes fail.
Please configure your email settings to allow emails from the following address, as they may occasionally be marked as spam.
Email address: tawniparso44@gmail.com
Question 8: Can I change the delivery address after placing the order?
If you contact us within 12 hours after placing the order, you may change the delivery address.
After this period, the delivery address cannot be changed.
Once the item has been shipped, the address cannot be modified.
Question 9: The item cannot be added to the shopping cart.
Please ensure that you have selected the desired size and color of the product.
You must select both size and color before adding the item to the cart.
Question 10: My order is still being prepared for shipment.
The delivery time consists of preparation time and shipping time. Preparation time varies depending on the product.
If the item you ordered is in stock, it can be shipped immediately after the order is placed. The delivery time is usually 1–4 business days.
If the item is out of stock, we will order it from the manufacturer and wait for its delivery. Popular items may sell out quickly, so the waiting time may be 1–3 weeks.
We apologize for the inconvenience and any waiting time. If the delivery time is longer, we will contact customers individually.
If you need the item urgently, please contact us before placing your order so we can confirm the stock availability.
Company Information
Company: ULTI MUTT DOG GROOMERS LIMITED
Address: 32 High Street, Bushey, England, WD23 3HL
Website: https://qxbsy.shop/
Incorporated on: 11 December 2019
If you have any questions, please contact us:
📧 Email: tawniparso44@gmail.com
📞 Tel.: +85265013193